Key Account Coordinator

To provide a first class customer experience to a designated key account customer(s) and provide support to the Key Account Team. The role will primarily be office based but will require the occasional site visit. The role will be defined by the customer’s and business requirements and we will need to adapt as the account grows and develops.

This role would primarily suit someone looking for an opportunity within a Sales Office environment, or someone looking to move from an Account Coordinator role to a Key Account Coordinator role.   

Distribution business within the scientific arena.

Duties and responsibilities  

• Deliver a first class customer experience at all times  
• To be the primary point of contact for the customer, managing day to day activities such as sales order entry, chasing of outstanding orders, resolving complaints, handling enquiries, managing delivery expectations- all within a timely manner via phone or email
• Proactively communicate with the customer for any delays in delivery
• Work closely with the Territory Sales Manager to support and further develop the relationship with the customer and optimize all sales opportunities
• Produce monthly reports as specified by the Customer or Sales Manager 
• Ensure that KPI’s and SLA’s agreed with the Customer are managed and exceeded
• Liaise with internal departments such as Purchasing, Warehouse, Distribution to ensure a smooth and timely delivery of service and goods from receipt of sales order, through to despatch
• Work with Purchasing to improve lead times on products out of stock
• Work with Sourcing to identify and locate supply of non-catalogued products
• Where required, issue quotations to customers following guidelines issued by the Sales Manager

Ideal candidate     

• Strong customer service ethics
• Keen eye for detail
• Organised and methodical
• Quick learner- can pick up new bespoke systems quickly
• Have systems knowledge in Excel, Word and Outlook
• Self-motivated and driven
• Responsive and re-active
• Customer facing and personal relationship skills
• To be able to communicate at all levels
• Have the desire to grow in the role and deliver exceptional customer service to a single or group of Key customers
• Have a positive outlook
• Be flexible
• Take ownership of, and responsibility for, their own roles

Further requirements   

• Must hold current UK driving licence    
• Knowledge of the industry preferred, but not essential

If you are interested and would like to join a successful and dynamic team please forward your CV to the following address:

Scientific Laboratory Supplies Limited
Wilford Industrial Estate
Ruddington Lane
Nottingham
NG11 7EP

or click here to contact us.