Are you a proactive and driven Credit Controller with great communication skills? Can you manage and support company credit control by taking responsibility of your own book of debtor accounts?

Then Scientific Laboratory Supplies (SLS) is the right fit for you. Join us and contribute to our mission of being the UK's largest independent supplier of laboratory equipment, chemicals, and consumables.

We have an exciting opportunity available for a Credit Controller to join our finance team based in Hessle, on a full time, permanent basis.

Job Summary:

As our Credit Controller, you will join the SLS Finance team and contribute to all areas within the finance function. The successful candidate will be primarily asked to support the busy credit control function in the office but must be willing to provide support as needed to other areas of the finance function which will include communicating with colleagues, external parties, customers, and vendors.

Key responsibilities:

• Using all forms of communication (email, letters, and telephone) to professionally contact debtors and ensure payment of outstanding invoices
• Supporting the ongoing process to credit check new customers and open new credit accounts ensuring the company has all the relevant information
• Supporting and resolve all problems experienced in the credit control function including providing copy invoices, obtaining proof of delivery
• Working closely with colleagues in Sales and Customer Services to resolve any customer queries and enquiries to progress matters to a satisfactory conclusion
• Reporting regularly to Accounts Office Manager on outstanding issues and promptly inform on potential debtors’ problems
• When required, helping colleagues manage the “slsledger” email inbox, resolving enquiries quickly and effectively and to pass enquiries onto colleagues in both Finance and other departments for resolution
• Maintaining financial system records and enter data accurately

The Ideal Candidate:

• Prior experience working in a finance function preferred but not essential
• Comfortable with IT
• Interpersonal skills, appreciation of good internal and external customer service behaviour
• Be organised, methodical self-motivated and driven
• Responsive and re-active
• Good customer facing and personal relationship skills
• Be able to communicate at all levels
• The ability to work within a flexible team

About us:

SLS are the UK’s largest independent supplier of laboratory equipment, chemicals and consumables. Because of our independence, we have a unique approach to sourcing and supplying the highest quality, best value products and brands. Supplying to a wide range of sectors, provides a diverse and interesting customer base as well as providing countless opportunity to grow and expand.

With a Nottingham based Head Office, with customers all over the UK, we are a stable and growing company who have an excellent reputation in the market.  We proudly supported the NHS and scientific community over the course of the Pandemic as well as supporting the education sector with vital supplies to be able to aid teaching for children affected by school closures. 

We are passionate about our people and have developed a strong team dynamic who are welcoming and supportive of new individuals joining the company with a brilliant management team to support you as your find your feet in the role.

We are also proud to be a Living Wage Employer and committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

Alongside our commitment to your professional and personal development, we also offer a generous benefits package including:

• Competitive salary
• 25 days annual leave plus Bank Holidays
• Hybrid working model – split between home and Nottingham based office
• Company NEST pension
• Enhanced Maternity and Paternity leave
• Small, friendly, and sociable teams with staff events
• Company profit bonus schemes
• Tram2work and Cycle2work schemes
• Career opportunities for development and progression

Scientific Laboratory Supplies Limited
Orchard House

The Square

Hessle

HU13 0AE

or click here to contact us.

We have an exciting opportunity for a Clinical Business Manager to join our innovative & fast paced business covering UK & Republic of Ireland.  In this role you will have full autonomy over a key sector of our business with established sales/relationships. This role has huge potential for sales growth and to be part of a rapidly growing company at a very exciting phase of our development.

Job Summary:

We are looking for someone that can work independently, build good relationships and is well organised to help take our Clinical business to the next level.

The position is a mix between account management, business development and providing strategic leadership to support the existing sales force in growing the clinical business in their territories.

Key Responsibilities:

• Provide training, guidance and strategy to help the wider sales force grow their sales.
• Be the go-to person for the Clinical sector.
• Organise marketing campaigns, assist with product/supplier launches, attend/exhibit at relevant events and provide training to the sales team.
• Comfortably speak with senior procurement contacts within the NHS and have an understanding of how these procurement processes/contracts work to enable them to negotiate effectively.
• Analyse sales data, identify market trends and use this information to grow the business.

The Ideal Candidate:

Although this role requires a variety of competencies, we recognise that not everyone will necessarily have all of these skills on day one. So, we are willing to consider a wide range of individuals with different experience levels who show the potential to learn the additional skills over time.

Examples of the type of person we’d consider include:

• Existing Sales, Account management or business development experience
• Existing laboratory experience in the Clinical sector but no sales experience
• Existing experience of working in a procurement function within the clinical sector but no laboratory or sales experience

Nice to have:

• Prior history of managing complex projects working as part of cross functional teams
• Sales experience selling into the Clinical sector
• Experience of working with NHS Supply chain, NHSBT and relevant managed service providers
• Understanding of Clinical tenders/frameworks with experience of winning new business
• Understanding of clinical laboratories and their various workflows
• In depth technical experience of anatomical pathology/histology, haematology, medical microbiology, cytogenetics and/or associated clinical biomedical techniques  

A Full driving licence is essential as visits to customers sites and attendance at conferences/exhibitions across the UK and ROI are expected. A mainland UK central location is preferred but not essential.  

About us:

SLS are the UK’s largest independent supplier of laboratory equipment, chemicals & consumables. Because of our independence, we have a unique approach to sourcing & supplying the highest quality, best value products & brands. Supplying to a wide range of sectors, provides a diverse & interesting customer base as well as providing countless opportunity to grow & expand.

Our sales organisation is formed in a matrix whereby this position would work alongside existing territory sales representatives (~40 across the UK & Ireland) and dedicated product specialists. As the largest independent laboratory distributor in the UK this is an exciting opportunity to work with and learn from some of the best people in the industry.  

We have offices across the UK, ROI and East Africa with our main office based in Nottingham. We are also part of the larger European group: Dutscher making us the largest independent laboratory distributor in Europe.  

It is an especially exciting time to join us as we are due to move into our new, purpose built 56,000 sq ft headquarters at Fairham Business Park next year.

We are passionate about our people & have developed a strong team dynamic who are welcoming & supportive of new individuals joining the company with a brilliant management team to support you as you find your feet in the role. We are also proud to be a Living Wage Employer.

Alongside our commitment to your professional & personal development, we also offer a generous benefits package including:

• Competitive salary with generous quarterly and annual bonus incentives linked to performance against sales targets.
• Car allowance / Company car
• 25 days annual leave plus Bank Holidays
• Company pension
• Enhanced Maternity & Paternity leave
• Small, friendly, & sociable teams with staff events
• Career opportunities for development & progression
  

Scientific Laboratory Supplies Limited
Wilford Industrial Estate
Ruddington Lane
Nottingham
NG11 7EP

or click here to contact us.

Are you an analytical and statistical Data Scientist? Do you love all things AI and want to be part of a growing team to make a real impact?

Then Scientific Laboratory Supplies Group of companies (SLS) is the right fit for you. Join us and contribute to our mission of being the UK's largest independent supplier of laboratory equipment, chemicals, and consumables.   

We have an exciting opportunity for a Data Scientist to join our team. As a Data Scientist will be responsible for utilizing your analytical, statistical, and programming skills to collect, analyse, and interpret large data sets to develop data-driven solutions for optimising processes, improving data management, and enhancing customer experience. You will have a 'can do' attitude who can hit the ground running and be a successful contributor to a rapidly growing company.

Job Summary:

To have a deep understanding of AI-driven optimisation techniques and use this knowledge to improve product information accuracy and customer satisfaction whilst working with the business to identify ways to streamline operations, ensuring increased efficiency, and scalability.

Key Responsibilities:

Review and Analysis:

• Work with Middle Managers to identify current data management systems and operational procedures that AI can improve.  Serve as liaison between stakeholders and project teams, delivering feedback and enabling team members to make necessary changes
• Identify bottlenecks and areas for potential improvement
• Understand customer challenges and how integrating AI capabilities can help lead to solutions
• Benchmark current performance metrics and set targets for optimisation
• Work with SLS group lead to liaise on best-practice and AI benchmarking across SLS group

AI Model Development & Integration:

• Develop, train, and deploy AI models tailored to address specific inefficiencies identified in the review process
• Collaborate with the IT and Data teams to integrate AI solutions seamlessly into existing platforms and databases

Operational Procedure Enhancement:

• Use AI insights to redefine operational procedures and workflows, ensuring alignment with best practices and business goals
• Collaborate with cross-functional teams to implement and refine these improved procedures

Monitoring & Iteration:

• Regularly monitor the performance of AI solutions, ensuring they meet or exceed established benchmarks
• Continually refine AI models based on performance metrics and feedback from internal stakeholders

Training & Collaboration:

• Provide training to teams and stakeholders on new AI-driven procedures and tools.
• Foster collaboration and engagement between teams to ensure the smooth rollout and adoption of AI-driven improvements

Staying Updated:

• Keep abreast of the latest advancements in AI, machine learning, and data management technologies
• Provide feedback to group contacts on our AI activities
• Undertake training courses that will continue the development of the role and appreciation of AI advances

The Ideal Candidate: 

• Degree in Statistics, Mathematics, Computer Science or another quantitative field.
• Knowledge of a variety of machine learning techniques and their real-world advantages/drawbacks.
• Experience using statistical computer languages (R, Python, SQL, etc.) to manipulate data and draw insights from large data sets.
• Excellent analytical and problem-solving skills.
• Strong communication skills, both verbal and written.
• Ability to work collaboratively in a dynamic environment.

Nice to have: 

• Certifications in relevant AI or data management methodologies. .

About us:

SLS are the UK’s largest independent supplier of laboratory equipment, chemicals and consumables. Because of our independence, we have a unique approach to sourcing and supplying the highest quality, best value products and brands. Supplying to a wide range of sectors, provides a diverse and interesting customer base as well as providing countless opportunity to grow and expand.

SLS Group consists of a number of businesses focused on the scientific industry including suppliers, service and manufacturing.

We are also proud to be a Living Wage Employer and committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

Alongside our commitment to your professional and personal development, we also offer a generous benefits package including:

• Competitive salary
• 25 days annual leave plus Bank Holidays
• Hybrid working model – split between home and Nottingham based office
• Company NEST pension
• Enhanced Maternity and Paternity leave
• Small, friendly, and sociable teams with staff events
• Company profit bonus schemes
• Tram2work and Cycle2work schemes
• Career opportunities for development and progression

Scientific Laboratory Supplies Limited
Wilford Industrial Estate
Ruddington Lane
Nottingham
NG11 7EP

or click here to contact us.

Are you an enthusiastic and energetic Graphic Designer? Do you thrive on creating engaging content and executing successful marketing campaigns and want to be part of a growing team to make a real impact?

Then Scientific Laboratory Supplies Group of companies (SLS) is the right fit for you. Join us and contribute to our mission of being the UK's largest independent supplier of laboratory equipment, chemicals, and consumables.   

We have an exciting opportunity for a talented Graphic Designer to join our creative Marketing team as a Graphic Designer, you will play a crucial role in strengthening our brand identity. You will have a 'can do' attitude who can hit the ground running and be a successful contributor to a rapidly growing company.

Job Summary:

Reporting to the Group Design and Publications Manager and collaborating closely with the wider marketing team to support in the production of all promotional materials company wide – print and digital. This includes:

• Producing a range of printed materials for Group entities such as brochures, flyers, posters and stationery
• Assisting in the production of various printed catalogues including a yearly 672-page catalogue for the Education market, as well as ad-hoc specialist publications
• Supporting the wider Marketing team in the creation of artwork for various exhibitions and trade shows – including the biennial Scientific Laboratory Show and Conference. This includes creating stand designs, pull up banners, POS, promotional items, floorplans, programmes, adverts and signage.
• Creating company adverts (both print and digital) for Group entities to be featured in external publications such as Labmate and Lab News
• Producing branded packaging and datasheets for SLS Private Label products
• Working with the Marketing and Digital Marketing teams to create digital content and campaign graphics for use on social media platforms (LinkedIn, Twitter and Facebook), company websites, Outlook signatures and MailChimp marketing emails
• Ensuring brand consistency and accuracy in all marketing materials appropriate to each entity
• Using existing design templates as well as developing new artwork
• The production of style guides and SOPs as needed

The Ideal Candidate:

• Graphic design experience with a strong eye for visual composition.
• Proficient in Adobe Photoshop, Illustrator, InDesign and Acrobat.
• Excellent attention to detail (including proof reading).
• Well organised, capable of planning and prioritising workload to ensure deadlines are met. Ability to work under pressure. Excellent communicator, both written and verbal.
• Ability to work both collaboratively and autonomously.
• Positive attitude.
• Proactive in all tasks.

Nice to have:

• Degree in Graphic Design or similar creative education. Motion graphics and/or video editing skills.

About us:

SLS are the UK’s largest independent supplier of laboratory equipment, chemicals and consumables. Because of our independence, we have a unique approach to sourcing and supplying the highest quality, best value products and brands. Supplying to a wide range of sectors, provides a diverse and interesting customer base as well as providing countless opportunity to grow and expand. SLS Group consists of a number of businesses focused on the scientific industry including suppliers, service and manufacturing. We are also proud to be a Living Wage Employer and committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone. Alongside our commitment to your professional and personal development, we also offer a generous benefits package including: Competitive salary 25 days annual leave plus Bank Holidays Hybrid working model – split between home and Nottingham based office Company NEST pension Enhanced Maternity and Paternity leave Small, friendly, and sociable teams with staff events Company profit bonus schemes Tram2work and Cycle2work schemes Career opportunities for development and progression

Scientific Laboratory Supplies Limited
Wilford Industrial Estate
Ruddington Lane
Nottingham
NG11 7EP

or click here to contact us.

Are you an enthusiastic and energetic digital marketer? Do you thrive on creating engaging content and executing successful marketing campaigns and want to be part of a growing team to make a real impact?

Then Scientific Laboratory Supplies Group of companies (SLS) is the right fit for you. Join us and contribute to our mission of being the UK's largest independent supplier of laboratory equipment, chemicals, and consumables.   

We have an exciting opportunity for a Digital Marketing Executive to join our innovative and fast paced group of businesses.  You will have a 'can do' attitude who can hit the ground running and be a successful contributor to a rapidly growing company.

Job Summary:

As a Digital Marketing Executive, you will be part of our dynamic Marketing team, reporting to the Group Digital Marketing Manager and working closely with the wider marketing team to develop and implement our digital marketing strategies, managing online advertising campaigns, conducting market research and competitor analysis, managing social media presence, content creation and management, website management and optimisation and email marketing.

Key Responsibilities:

• Maintaining customer relationship management (CRM) data, including the creation of mailing lists and processing new website registrations.
• Acting as the main point of contact within the Marketing team for any Group CRM queries and CRM reports.
• Generating Google Analytics reports, and providing insights and recommendations based on the data for Group.
• Updating email signatures for all Group entity staff emails.
• Updating web content management systems (CMS) to include banners, featured products, promotions, literature, news articles, and any other required content.
• Regularly updating Group social media accounts, websites, Google posts and other external websites as and when required.
• Generating ideas for and managing social media competitions.
• Creating email marketing campaigns, including reporting and analysis.
• Promoting content through our various digital platforms.
• Researching content ideas for social media and email marketing and understand how they might differ and vary across group.
• Conducting competitor research, providing analysis and insights.
• Utilising market research and analysis to provide advice on marketing strategy.
• Supporting marketing plans for digital channels.
• Assisting in the creative development of digital promotional materials, catalogues, website content, advertisements, and other marketing-related projects, and then promoting these.
• Assisting the Digital Marketing Manager with keyword research, on-page and off-page SEO to improve our rankings for our most important keywords.
• Establishing and maintaining relationships with suppliers, colleagues, and customers.
• Conducting copywriting and proofreading for digital marketing materials, including press releases, content, social media posts, and case studies.

The Ideal Candidate:

• Degree level education.
• Knowledge of marketing promotion methods, practices, and techniques, with the ability to leverage a mix of marketing activities to generate demand and increase revenue.
• Ability to create marketing collateral and communicate product value to meet customer needs.
• Demonstrable evidence of delivering marketing activities that generate new leads and build relationships with customers and stakeholders.
• Strong organisational skills, with the ability to multitask, prioritize, and deliver tasks in a timely manner in a fast-paced environment.
• Ability to work independently and as part of a team.
• Problem-solving skills and ability to overcome challenges and obstacles. Strong verbal and written communication skills.

Nice to have:

• Knowledge of scientific communications is desirable to understand customer needs and competitor activities.
• Knowledge and experience in Google Ads, Google Shopping, and Mailchimp .
• Knowledge and experience of Content Marketing, Social Media Marketing and SEO
• Knowledge and experience of video editing for Social Media Marketing.

About us:

SLS are the UK’s largest independent supplier of laboratory equipment, chemicals and consumables. Because of our independence, we have a unique approach to sourcing and supplying the highest quality, best value products and brands. Supplying to a wide range of sectors, provides a diverse and interesting customer base as well as providing countless opportunity to grow and expand.

SLS Group consists of a number of businesses focused on the scientific industry including suppliers, service and manufacturing.

We are passionate about our people and have developed a strong team dynamic who are welcoming and supportive of new individuals joining the company with a brilliant management team to support you as your find your feet in the role.

We are also proud to be a Living Wage Employer and committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

Alongside our commitment to your professional and personal development, we also offer a generous benefits package including:

• Competitive salary
• 25 days annual leave plus Bank Holidays
• Hybrid working model – split between home and Nottingham based office
• Company NEST pension
• Enhanced Maternity and Paternity leave
• Small, friendly, and sociable teams with staff events
• Company profit bonus schemes
• Tram2work and Cycle2work schemes
• Career opportunities for development and progression

Scientific Laboratory Supplies Limited
Wilford Industrial Estate
Ruddington Lane
Nottingham
NG11 7EP

or click here to contact us.

Are you an enthusiastic and energetic marketer? Do you thrive on creating engaging content and executing successful marketing campaigns and want to be part of a growing team to make a real impact?

Then Scientific Laboratory Supplies Group of companies (SLS) is the right fit for you. Join us and contribute to our mission of being the UK's largest independent supplier of laboratory equipment, chemicals, and consumables.   

We have an exciting opportunity for a Marketing Executive to join our innovative and fast paced group of businesses.  You will have a 'can do' attitude who can hit the ground running and be a successful contributor to a rapidly growing company.

Job Summary:

As a Marketing Executive, you will be part of our dynamic Marketing team, reporting to the Group Marketing Manager and working closely with the Digital Marketing Manager, Design and publications Manager, and Senior Product Manager to strategize and develop marketing promotional activities.

Key Responsibilities:

• Involved in various aspects of modern marketing, including trade shows, exhibitions, marketing collateral management, market research, marketing planning, copywriting, and more.
• Responsible for generating leads, building relationships with customers and stakeholders
• Prepare and deliver trade shows and exhibitions, managing logistics and restocking of tabletop exhibition kits.
• Manage marketing exhibition collateral stock levels to ensure availability for marketing activities. Use market research and analysis to advise on Group entity marketing strategy and planning.
• Support marketing plans for all media channels and sales teams/divisions.
• Support and promote the creative development of promotional materials, catalogues, website content, advertisements, and other marketing-related projects.
• Build and maintain relationships with suppliers, colleagues, and customers.
• Conduct copywriting and proofreading for marketing materials, including press releases, content, social media content, and case studies.
• Clearly communicate and articulate design concepts and requirements to creative teams to ensure artwork aligns with brand identity and project goals.

The Ideal Candidate:

• Degree level education in a related subject.
• Knowledge of marketing promotion methods, practices, and techniques, with the ability to leverage a mix of marketing activities to generate demand and increase revenue.
• Ability to create marketing collateral and communicate product value to meet customer needs. Demonstrable evidence of delivering marketing activities that generate new leads and build relationships with customers and stakeholders.
• Strong organisational skills, with the ability to multitask, prioritise, and deliver tasks in a timely manner in a fast-paced environment.
• Ability to work independently and as part of a team.
• Knowledge of scientific communications is desirable to understand customer needs and competitor activities.
• Problem-solving skills and ability to overcome challenges and obstacles.
• Strong verbal and written communication skills.

About us:

SLS are the UK’s largest independent supplier of laboratory equipment, chemicals and consumables. Because of our independence, we have a unique approach to sourcing and supplying the highest quality, best value products and brands. Supplying to a wide range of sectors, provides a diverse and interesting customer base as well as providing countless opportunity to grow and expand.

SLS Group consists of a number of businesses focused on the scientific industry including suppliers, service and manufacturing.

We are also proud to be a Living Wage Employer and committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

Alongside our commitment to your professional and personal development, we also offer a generous benefits package including:

• Competitive salary
• 25 days annual leave plus Bank Holidays
• Hybrid working model – split between home and Nottingham based office
• Company NEST pension
• Enhanced Maternity and Paternity leave
• Small, friendly, and sociable teams with staff events
• Company profit bonus schemes
• Tram2work and Cycle2work schemes
• Career opportunities for development and progression

Scientific Laboratory Supplies Limited
Wilford Industrial Estate
Ruddington Lane
Nottingham
NG11 7EP

or click here to contact us.

We have an exciting opportunity for a Procurement Assistant to join our centralised Procurement Team, which is fundamental to the continued development of the business. 

Are you an enthusiastic and eager to get into a Procurement Assistant role? Do you have the drive and determination to succeed, be able to overcome any obstacles in order to ensure we constantly exceed our own and our customer’s expectations?

Then Scientific Laboratory Supplies (SLS) is the right fit for you. Join us and contribute to our mission of being the UK's largest independent supplier of laboratory equipment, chemicals, and consumables.   

Job Summary:

Reporting to the Procurement Manager and collaborating closely with the wider business the Procurement Assistant will play pivotal role supporting our fast moving, dynamic Procurement Team in the progressing of orders.

• Contacting Suppliers to expediate delivery of goods and update Purchase Orders on our ERP System.
• Support with Delivery Discrepancies.
• Arrange collections from suppliers using our Internal fleet of vehicles.
• Encourage continual improvement of all activities within the Procurement Department, allowing for the development of relationships between internal and external stake-holders.
• Liaising with internal stakeholders to ensure needs are met to mutual satisfaction and end user satisfaction.
• Promoting the department to other internal departments, with can do attitude.
• Providing cover for other members of dept. during holidays and illness.
• Support with tendering opportunities
• Adopt a pragmatic approach to Continuous Improvement by learning from our past experiences with a view to making things better for future projects.  Incorporate these learnings into appropriate systems  and processes and drive a continuous improvement ethos across our internal and external stakeholders.
• Take up any other related projects and lead as requested by the Procurement Manager.

The Ideal Candidate:

• Maths and English to GCSE or equivalent.
• Well-developed interpersonal skills, ability to build positive relationships with colleagues, key stakeholders and suppliers.
• Capable of influencing and working with staff at all levels to drive change.
• Highly competent/computer literate with a number of Microsoft Office applications and relevant software packages.
• Ability to work in a team environment.
• Be able to motivate yourself and possess self-management skills.
• Keen eye for detail, organised and methodical.

Nice to have: 

• A minimum of 2 years of working in a fast-paced environment
• Experience of using ticketing systems such as Zendesk or Freshdesk
• Appreciation of interdepartmental cooperation to achieve individual and company goals
• A basic understanding of Procurement / Purchasing

About us:

SLS are the UK’s largest independent supplier of laboratory equipment, chemicals and consumables. Because of our independence, we have a unique approach to sourcing and supplying the highest quality, best value products and brands. Supplying to a wide range of sectors, provides a diverse and interesting customer base as well as providing countless opportunity to grow and expand.

With a Nottingham based Head Office, with customers all over the UK, we are a stable and growing company who have an excellent reputation in the market.  We proudly supported the NHS and scientific community over the course of the Pandemic as well as supporting the education sector with vital supplies to be able to aid teaching for children affected by school closures. 

Alongside our commitment to your professional and personal development, we also offer a generous benefits package including:

• Competitive salary
• 25 days annual leave plus Bank Holidays
• Company NEST pension
• Enhanced Maternity and Paternity leave
• Small, friendly, and sociable teams with staff events
• Company profit bonus schemes
• tram2work and Cycle2work schemes
• Career opportunities for development and progression

Scientific Laboratory Supplies Limited
Wilford Industrial Estate
Ruddington Lane
Nottingham
NG11 7EP

or click here to contact us.

Are you a passionate, high performing Laboratory Shop Retail Manager. Do you put the customer at the heart of everything you do and have a true passion to provide a second to none customer experience?

Then Scientific Laboratory Supplies (SLS) is the right fit for you. Join us & contribute to our mission of being the UK's largest independent supplier of laboratory equipment, chemicals & consumables.   

We have an exciting opportunity for a Laboratory Shop Retail Manager to join our innovative and fast-paced business on a permanent basis. You will have a 'can do' attitude who can hit the ground running and be a successful contributor to a rapidly growing company.

Job Summary:

You will play a pivotal role in ensuring the smooth operation of the dedicated SLS laboratory supplies shop. Based out of the UK’s largest single-site life science campus, Alderley Park, you will be the face of SLS and the go-to person for the global leaders in life science based at the park. Providing timely access to critical lab supplies, maintaining inventory and facilitating seamless transactions for the scientific community within the park, allowing them to focus on driving their research forward.

This role would suit someone who has previous experience working in a trade counter, reporting to the Key Account Business Manager, with support from the local Territory Sales Manager, Regional Sales Manager and Product Specialists from SLS, this brand-new position will be based on the Park 5 days a week and will be instrumental in building SLS’ reputation with global leaders in life science.

Key Responsibilities:

You will be the primary point of contact for the customer, managing day to day activities such as sales order entry, chasing outstanding orders, resolving complaints, handling enquiries, managing delivery expectations.

Motivated and pro-active in your approach to work and integral to the success of the shop performance, driving business and generating new sales within new and existing customer accounts.

• Responding and nurturing relationships with customers who visit the shop
• First point of contact, representing the company and maximising sales opportunities through effective engagement, communication, quality products, and competitive pricing
• Manage incoming calls and emails to the shop store, in a timely manner to support customer demand
• Maintain an organised and well-stocked inventory of laboratory supplies, chemicals, equipment, and consumables. Monitor and record stock levels and replenish items as needed
• Provide product information, answering queries, and providing suggested product recommendations
• Process, acknowledge and progress orders placed by the companies on-site
• Ensure all required documentation and processes are followed from receipt of order through to delivery e.g. printing delivery notes to accompany orders
• Delivery of goods to the laboratories around the site                                         
• Ensure that relevant items are rotated to minimise waste and that expired products are removed from the inventory
• Organise demos and promotional activity
• Perform routine quality checks on products to ensure they meet safety and quality standards. Handle any returns or exchanges as necessary
• Utilise inventory management software to track stock levels, order history, and generate reports as needed to inform purchasing decisions
• Keep the onsite shop clean, organised, and visually inviting to passers by. Ensure a safe and accessible shopping environment for all customers

The Ideal Candidate:

• Previous experience of managing a shop/trade counter                                                     
• Knowledge of laboratory supplies and the biotech industry is a strong asset                        
• Previous Account management or customer service experience  
• Strong attention to detail and organisational skills                                          
• Excellent communication and interpersonal abilities                                                     
• IT competent, Word, CRM, social media capabilities & in particular Excel to be able to present information clearly as well as manipulate existing spreadsheets of data

About us:

SLS are the UK’s largest independent supplier of laboratory equipment, chemicals & consumables. Because of our independence, we have a unique approach to sourcing & supplying the highest quality, best value products & brands. Supplying to a wide range of sectors, provides a diverse & interesting customer base as well as providing countless opportunity to grow & expand.

Alongside our commitment to your professional & personal development, we also offer the below  benefits package:

• Competitive salary (no commission or target driven)
• 25 days annual leave + Bank Holidays
• Company pension
• Enhanced Maternity & Paternity leave
• Company profit bonus schemes
• Career opportunities for development & progression

 

 

 

Alderley Park

Congleton Road

Nether Alderley

Macclesfield

SK10 4TG

or click here to contact us.

Are you an experienced and self-motivated Field Service Engineer? Do you put the customer at the heart of everything you do and have a true passion to provide a second to none customer experience?

Then C&M Scientific– part of Scientific Laboratory Supplies (SLS) is the right fit for you. Join us and contribute to our mission of being the UK's largest independent supplier and service provider of laboratory equipment.   

Job Summary:

This is a full-time field-based role, supporting customers across Manchester and surrounding areas. You will be on the road 4 to 5 days per week, with occasional overnight stays required.

Being an experienced Mechanical/Refrigeration or Electrical Engineer and based from home, you will travel to your customer appointments, delivering excellent customer service at all times. 

You will be tasked with the installation, repair, and maintenance of laboratory equipment to schools, universities, hospitals, and other laboratory environments. You will work closely with your fellow Field Engineers, supporting them with projects and maintaining great communication with the service administration team.

We will supply you with the tools and test equipment you require as well as a company vehicle in order to fulfil your role to the very highest standard.  Previous experience working within a similar industry would be beneficial, although full training will be provided.

The Ideal Candidate:

• Relevant qualifications or equivalent experience.
• Be able to Coordinate your own work schedule with a proactive approach and in a highly organised manner.
• Ability to trouble shoot analytically and problem-solve.
• Excellent verbal, written and communication skills.
• Assuring the highest level of Customer Experience to achieve customer satisfaction and loyalty.
• Producing and supplying timely and accurate reports of your activities to the customer and administration team: e.g. Electronic service/calibration reports and expense submissions.
• A strong team player, working remotely with the ability to connect with colleagues and management.
• Self-motivated, and ability to work under pressure.
• Full driving license required.

About Us:

As part of the SLS Group and a leader of onsite engineering support for laboratory equipment, C&M Scientific Ltd work with scientists and laboratory professionals, helping them stay productive and aligned to regulatory accreditation standards.

Our multi-disciplinary service and product range, combined with highly trained and experienced service/calibration engineers, administration, and Management teams, C&M Scientific Ltd are able to provide a one stop shop, from the supply of new laboratory equipment to installation, validation, calibration, ongoing maintenance and repairs.

Alongside our commitment to your professional and personal development, we also offer a generous benefits package including:

• Competitive salary plus overtime  
• Company Vehicle, mobile phone and tablet
• 25 days annual leave plus Bank Holidays
• Company pension
• Private medical care scheme
• Enhanced Maternity and Paternity leave
• Small, friendly, and sociable team environment
• Company profit bonus schemes
• Career opportunities for development and progression

 

Manchester 

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