EMPLOYMENT OPPORTUNITIES

Are you an enthusiastic and energetic Customer Service Coordinator? Do you put the customer at the heart of everything you do and have a true passion to provide a second-to-none customer experience?

Then Scientific Laboratory Supplies (SLS) is the right fit for you. Join us and contribute to our mission of being the UK's largest independent supplier of laboratory equipment, chemicals, and consumables.

We have an exciting opportunity for a Customer Service Coordinator to join our innovative and fast-paced business on a permanent basis. You will have a 'can do' attitude who can hit the ground running and be a successful contributor to a rapidly growing company.

Job Summary:

As a Customer Service Coordinator you will be managing a portfolio of customers, you will have the opportunity to build good relationships with those customers which will also allow you to be reactive to issues before they become a problem.

Providing excellent customer service should be a passion of yours, where you love to go the extra mile and take huge amounts of pride in your work.

Key responsibilities:

• Delivering second-to-none customer service to the customers, dealing with a wide range of day-to-day queries around orders, products and returns.
• Communicating clearly and working closely with your sales manager.
• Build and develop strong relationships with internal stakeholders to ensure customer needs are met.
• Handling customer calls and emails in relation to orders, delivery and general enquiries.
• Ordering processing and fulfillment for assigned customers.
• Processing customer returns.

The Ideal Candidate:

• A passionate Customer Service Coordinator who enjoys problem solving and dealing with challenges, whilst delivering exceptional customer experience.
• Dedicated to providing an outstanding customer journey.
• Ability to thrive in a busy environment.
• Great attention to detail.
• The ability to keep calm under pressure and be able to priorities and reprioritise your day.
• Being able to work on your own initiative is essential as you will be largely managing your own workload, it is key you are a team player to muck in and assist your colleagues at busy times.
• Excellent communications skills and enjoy dealing with all levels of people, both internal and external stakeholders.
• The ability to think on your feet in a fast-paced environment.

Are you an analytical and logical Quality and Compliance Officer? Do you pride yourself on your commercial knowledge and want to be part of a growing team to make a real impact?

Then Scientific Laboratory Supplies (SLS) is the right fit for you. Join us and contribute to our mission of being the UK's largest independent supplier of laboratory equipment, chemicals, and consumables.

We have an exciting opportunity for a Quality and Compliance Officer to join our innovative and fast paced business. You will have a 'can do' attitude who can hit the ground running and be a successful contributor to a rapidly growing company.

Job Summary:

In this role you will be part of our ops team, reporting to the Operations Director but working closely with the wider business to create a culture of compliance.

Key Responsibilities:

• Advise management to ensure company compliance with laws and regulations through detailed reports
• Conduct regular internal audits and assessments to identify areas of non-compliance and determine whether policies and processes are compliant with the relevant laws and regulations
• In conjunction with management, investigate and create effective action plans in response to audit discoveries, compliance violations or adverse events
• Act as contact person and liaison between department heads and senior management
• Remain informed and up to date with environmental standards, laws and regulations
• Communicate confidentially with employees at all levels and address any concerns staff may have about ethical or other compliance matters within a department or division
• Support request for Information (RFI) and request for quotation (RFQs) which are received by the business
• Provide hands-on team training, coaching and mentoring to management and employees to ensure all staff are informed of any legal changes and updates to compliance guidelines
• Collaborate with external auditors and HR, as required Facilitate and lead process redesign workshops, as required
• Implement and monitor a suitable waste management plan for the premises and advise other group premises on local implementation
• Support the facilities team and the wider SLS group when required

The Ideal Candidate:

• Immediate availability
• Commercially aware, hands-on, analytical and logical
• Possess a minimum ISO 9001 qualification
• Experience in Internal and External audit processes
• Thrive on challenge and take a proactive Self-motivation approach in a challenging environment with the determination to succeed
• Willingness to learn and challenge yourself, strong sense of initiative with the desire to grow as an individual as well as part of the business
• IT literate, the ability to extract, analyse and examine data to provide concise reports and advice to management
• Flexible approach to different working styles, shift patterns and job roles to meet deadlines, should the need arise
• Ability to communicate confidently and effectively across all levels of the business and tailor communication style according to the audience
• Passion for working independently and as part of the team
• Full and valid UK driving licence and be prepared to travel to other group companies to attend meetings and reviews, if required