To provide a first class customer experience to a designated key account customer(s) and provide support to the Key Account Team. The role will primarily be office based but will require the occasional site visit. The role will be defined by the customer’s and business requirements and we will need to adapt as the account grows and develops.

This role would primarily suit someone looking for an opportunity within a Sales Office environment, or someone looking to move from an Account Coordinator role to a Key Account Coordinator role.   

Distribution business within the scientific arena.

Duties and responsibilities  

• Deliver a first class customer experience at all times  
• To be the primary point of contact for the customer, managing day to day activities such as sales order entry, chasing of outstanding orders, resolving complaints, handling enquiries, managing delivery expectations- all within a timely manner via phone or email
• Proactively communicate with the customer for any delays in delivery
• Work closely with the Territory Sales Manager to support and further develop the relationship with the customer and optimize all sales opportunities
• Produce monthly reports as specified by the Customer or Sales Manager 
• Ensure that KPI’s and SLA’s agreed with the Customer are managed and exceeded
• Liaise with internal departments such as Purchasing, Warehouse, Distribution to ensure a smooth and timely delivery of service and goods from receipt of sales order, through to despatch
• Work with Purchasing to improve lead times on products out of stock
• Work with Sourcing to identify and locate supply of non-catalogued products
• Where required, issue quotations to customers following guidelines issued by the Sales Manager

Ideal candidate     

• Strong customer service ethics
• Keen eye for detail
• Organised and methodical
• Quick learner- can pick up new bespoke systems quickly
• Have systems knowledge in Excel, Word and Outlook
• Self-motivated and driven
• Responsive and re-active
• Customer facing and personal relationship skills
• To be able to communicate at all levels
• Have the desire to grow in the role and deliver exceptional customer service to a single or group of Key customers
• Have a positive outlook
• Be flexible
• Take ownership of, and responsibility for, their own roles

Further requirements   

• Must hold current UK driving licence    
• Knowledge of the industry preferred, but not essential

If you are interested and would like to join a successful and dynamic team please forward your CV to the following address:

Scientific Laboratory Supplies Limited
Wilford Industrial Estate
Ruddington Lane
Nottingham
NG11 7EP

or click here to contact us.

As an integral part of a busy Customer Service Team you will be required to offer full support to customers and sales managers within an allotted region of the country.

You will be responsible for supporting our customers with their daily enquiries, placing their orders and resolving any queries they may have to a very high standard. 

An essential part of your role is to learn and understand the requirements of your sales manager and customers through building relationships, delivering service excellence and exceeding expectations.

Duties and responsibilities 

• Deliver a first class customer experience 
• To be able to communicate clearly and have the ability to work closely with your Sales Manager and other internal departments in order to ensure continuity of service and assure delivery in a timely and efficient manner
• Place orders and ensure that your customer is kept up to date at all times with the progression of their order
• Manage and prioritise own work load Take ownership to ensure tasks are completed fully
• Achieve pre-defined KPI’s and targets
• Work to ISO 9001 standards

Ideal candidate

• Strong customer service ethics
• Excellent communication skills both verbally and in writing
• Enthusiastic and effective team member who can also work on their own initiative
• Able to prioritise work load and have a keen eye for detail
• Be organised and methodical Self-motivated and driven
• Responsive and re-active
• Conscientious, hardworking and will give 100% at all times
• Minimum qualifications and relevant experience
• Previous customer service experience required    
• Knowledge of Outlook and Microsoft applications  

If you are interested and would like to join a successful and dynamic team please forward your CV to the following address:

Scientific Laboratory Supplies Limited
Wilford Industrial Estate
Ruddington Lane
Nottingham
NG11 7EP

or click here to contact us.

We currently have a full-time role available within the Sales Order Processing team.

You will be responsible for processing all orders received via the website and customer facing portals.

Duties and responsibilities   

• Importing orders & processing orders  
• Sanity checking to ensure customer details and pricing is correct  
• Updating systems with relevant delivery dates  
• Updating customers where applicable  
• Liaising with internal departments to ensure product codes are established    
• Updating of spread-sheets

Ideal Candidate

• Literacy and numeracy
• Computer literacy 
• Interpersonal skills, appreciation of good internal and external customer service behaviour Organisation and planning
• Highly PC literate and a good knowledge of MS Office
• Attention to detail and be able to work at speed

If you require any further information or are interested in applying, please forward your CV to the following address:

Scientific Laboratory Supplies Limited
Wilford Industrial Estate
Ruddington Lane
Nottingham
NG11 7EP

or click here to contact us.