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Being the leading independent distributor of laboratory supplies in the UK does not come easy. Our people work very hard and demonstrate a commitment that is second to none in achieving our aims. In return we provide an environment where high achievers can flourish, develop, make a real difference and be rewarded for their efforts… that is why most of our people stay with us for years and our people are the reason that SLS continue to be successful!

If YOU are a high achiever and you would like to join our team, we would be very happy to hear from you regarding any of the positions listed below. SLS are an equal opportunities employer.

Customer Services Coordinator

As an integral part of a busy Customer Service Team you will be required to offer full support to customers and sales managers within an allotted region of the country.

You will be responsible for supporting our customers with their daily enquiries, placing their orders and resolving any queries they may have to a very high standard.

An essential part of your role is to learn and understand the requirements of your sales manager and customers through building relationships, delivering service excellence and exceeding expectations.  

Duties and Responsibilities

  • Deliver a first class customer experience To be able to communicate clearly and have the ability to work closely with your Sales Manager and other internal departments in order to ensure continuity of service and assure delivery in a timely and efficient manner
  • Place orders and ensure that your customer is kept up to date at all times with the progression of their order Manage and prioritise own work load
  • Take ownership to ensure tasks are completed fully Achieve pre-defined KPI’s and targets
  • Work to ISO 9001 standards   

Ideal Candidate

  • Strong customer service ethics
  • Excellent communication skills both verbally and in writing
  • Enthusiastic and effective team member who can also work on their own initiative
  • Able to prioritise work load and have a keen eye for detail
  • Be organised and methodical
  • Self-motivated and driven Responsive and re-active
  • Conscientious, hardworking and will give 100% at all times 

Minimum qualifications and relevant experience

  • Previous customer service experience required
  • Knowledge of Outlook and Microsoft applications

Benefits of Working at SLS                   

  • 24 days holiday
  • A great working environment in purpose built offices    
  • Small, friendly and sociable teams with great staff events     
  • New opportunities, helping you to progress your career     
  • Bonus schemes to reward your personal contribution
  • Discounted SLS products


Scientific Laboratory Supplies Limited
Wilford Industrial Estate
Ruddington Lane
NG11 7EP

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